Privacy and Customer Information Policy

Effective date: 12 October 2026

At Blooms by Moza, your privacy matters to us. We are committed to protecting your personal information and handling it responsibly whenever you visit our website, place an order, contact us or use our services.

This Privacy & Customer Information Policy explains what information we collect, why we collect it, how we use it, when it may be shared and how we protect it.

By using our website or placing an order with us, you acknowledge that your personal information will be processed as described in this policy and in accordance with applicable data protection laws.

1. Personal Information We Collect

When you browse our website, place an order or contact us, we may collect the following information:

Personal and contact information

  • Full name and surname.

  • Email address.

  • Telephone or WhatsApp number.

  • Billing and delivery addresses.

Order information

  • Products purchased, including artificial flowers, fresh flowers, bloom baskets and gift add-ons.

  • Order history, order confirmations and delivery instructions.

  • Gift recipient details provided by you when arranging a delivery.

Payment information

  • Payment confirmation, transaction references and relevant billing information.

  • Payment details processed through our selected payment service providers.

Blooms by Moza does not intend to store full payment card details or security codes. These are handled by the relevant payment service provider where applicable.

Website and technical information

When you browse our website, certain information may be collected automatically through website technologies, cookies and analytics tools. This may include your device type, browser, IP address, pages visited and interactions with our website, depending on the settings and services in use.

2. How We Use Your Information

We collect and use personal information only for legitimate business purposes, including:

  • Processing and confirming your orders.

  • Preparing and delivering your purchases.

  • Arranging collections and communicating order updates.

  • Responding to enquiries, complaints and customer service requests.

  • Processing payments, refunds and applicable returns.

  • Personalising your shopping experience where appropriate.

  • Maintaining business records and accounting information.

  • Detecting and preventing suspected fraud or unauthorised transactions.

  • Improving our website, products and services.

  • Sending promotional messages where permitted by law and, where required, with your consent.

  • Complying with applicable legal and regulatory obligations.

3. Gift Recipients and Surprise Deliveries

Blooms by Moza understands that many of our orders are gifts for friends, family members, partners and other special people.

If you place an order on behalf of someone else, you may provide their name, contact number, delivery address or other relevant delivery instructions.

We use this information only as reasonably necessary to prepare and fulfil the order, coordinate delivery and resolve delivery-related issues.

Please ensure that you have the appropriate permission or lawful basis to provide another person's personal information to us.

4. Sharing Your Information

We respect your privacy and do not sell your personal information to third parties.

However, we may share relevant information with trusted service providers when necessary to operate our business and fulfil your order. These may include:

  • Shopify: To host and operate our online store, where applicable.

  • Payment providers: To process and verify payments.

  • Courier and delivery providers: To deliver eligible orders to the correct destination.

  • Website and analytics providers: To help us understand website performance and improve the customer experience, where applicable.

  • Professional advisers and authorities: Where disclosure is necessary to comply with legal obligations or protect legitimate rights.

We share only the information reasonably necessary for the relevant purpose and expect service providers to handle personal information in accordance with applicable requirements.

Some service providers may process information outside South Africa. Where this occurs, we will take the steps required by applicable data protection law.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

  • Keep essential website functions working.

  • Remember certain shopping preferences.

  • Support shopping cart and checkout functionality.

  • Understand website traffic and customer interactions.

  • Support advertising or marketing activities where enabled.

You may be able to manage cookies through your browser settings or any cookie preference tools provided on our website. Disabling certain cookies may affect website functionality.

Where consent is legally required for non-essential cookies or tracking technologies, we will seek it as required by applicable law.

6. Marketing and Promotional Communications

We may share product updates, new collection announcements, special offers and promotional information with customers where permitted by law.

You can opt out of promotional emails by using the unsubscribe link provided or contacting us directly.

Where marketing communications are sent through WhatsApp or SMS, you may ask us to stop sending promotional messages.

Opting out of marketing will not prevent us from sending essential communications about an existing order, payment, delivery or customer service matter.

7. How We Protect Your Information

Blooms by Moza takes reasonable and appropriate measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include restricting access to customer records, using reputable service providers and relying on appropriate website and payment security measures.

However, no online platform or electronic transmission method can be guaranteed to be completely secure. We encourage customers to protect their email accounts, devices and other credentials used to access online services.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining customer service records, managing disputes and meeting applicable legal obligations.

Certain transaction, accounting and tax records may need to be retained for legally prescribed periods.

When information is no longer required and there is no lawful reason to retain it, we will take appropriate steps to delete, destroy or de-identify it.

9. Your Privacy Rights

Subject to applicable law, including South Africa's Protection of Personal Information Act (POPIA), you may have the right to:

  • Request access to personal information we hold about you.

  • Ask us to correct inaccurate, incomplete or outdated information.

  • Request deletion or destruction of information where legally appropriate.

  • Object to certain types of processing where permitted by law.

  • Withdraw consent where processing relies on your consent.

  • Object to direct marketing and request that we stop using your information for this purpose.

  • Lodge a complaint with the relevant data protection authority.

We may need to verify your identity before responding to certain requests. Some information may need to be retained where required by law or necessary to establish, exercise or defend legal claims.

10. Children's Privacy

Our website and services are intended for people who can lawfully enter into transactions. We do not knowingly collect personal information directly from children in circumstances where such collection would be unlawful.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can assess the matter and take appropriate action.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms or payment services.

These services operate under their own privacy policies and terms. Blooms by Moza is not responsible for the privacy practices of independent third-party websites, so we encourage customers to review their policies before sharing personal information.

12. Changes to This Policy

We may update this Privacy & Customer Information Policy from time to time to reflect changes in our business, website features, service providers or legal obligations.

The latest version will be published on our website with an updated effective date where appropriate.

We encourage customers to review this policy periodically.

13. Contact Us

If you have questions about this policy, wish to access or correct your personal information, or want to raise a privacy concern, please contact us:

Business name: Blooms by Moza

Email: bloomsbymoza@gmail.com

Operating hours: Monday–Saturday, 08:00–18:00

Please include sufficient information to help us understand your request. We may ask you to verify your identity before processing a privacy-related request.

Our Commitment to You

At Blooms by Moza, every order represents a personal moment, a thoughtful gesture or a meaningful connection. We value the trust you place in us and are committed to treating your personal information with care, respect and responsibility.

Thank you for allowing Blooms by Moza to be part of your special moments. 🌸